DELIVERY AND RETURNS

DELIVERY

We know you can't wait to receive your order so we don't want to keep you waiting too long. We ensure that all orders are dispatched as fast as possible using the most reliable delivery method. Our delivery details are as followed:  

  • Gets to you within 5-7 working days

  • Delivery cost of £3.00 on all orders under £45

  • Free delivery on all orders over £45 

Gift Boxes with a personalised name on the gift box itself and also curated gift boxes outside of what is available on our website may exceed delivery timeframe of 5-7 working days, however we will keep you updated with the process. 

 

Unfortunately, we are not currently offering international deliveries however this will become available in the near future. 

RETURN AND EXCHANGE POLICY

We want to provide you with the best experience possible and for you to love everything you purchase from us. At this time, we cannot accept returns or exchanges on candles and wax melts however we will always strive to ensure the satisfaction of our customers. This is why all our handcrafted products have been carefully created to provide you with the best outcome. In addition, we advise that you read the candle care instructions to ensure that the best possible burning experience. 

In the event that you received a damaged or default where Dandy Lux is at fault within 30 days of purchase, we will be able to accomodate a refund. We ask that you contact us at support@dandylux.co.uk Alternatively, if you have any questions or concerns regarding a product you purchases, please reach out to your via email. 

Should you wish to return any non candle items, please contact our email and we will process the refund for you. The refund will be processed back to your original payment method and will exclude postage.